SHIPPING
When will I get my order?
Orders are typically processed and prepared for shipment within 3–7 business days. Once your order is ready, we carefully package it and ship it to you.
Delivery within the United States is estimated at 1–5 business days after shipment, depending on your location.
Please note that delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances beyond our control.
Where will my order ship from?
We personally prepare and package your orders for shipment.
We ship orders ourselves through our local UPS Store to help ensure your items are handled with care and sent safely to your U.S. delivery address.
My order should be here by now, but I still don't have it. What should I do?
If your order hasn't arrived within the estimated delivery window, please take the following steps:
Check your shipping confirmation email to verify your delivery address.
Use your tracking information to check the status of your shipment, if available.
Contact the shipping carrier for updates if your package appears delayed.
Check with household members or neighbors in case the package was received on your behalf.
If you still cannot locate your package, please contact us at carriebrockwellmusic@gmail.com with your order number. We'll do our best to help resolve the issue.
If you provided an incorrect shipping address, please contact us as soon as possible.
Orders
How are your products made?
Our products are produced by Custom Ink. Once production is complete and we receive the items, we handle packaging and shipping ourselves to help ensure your order is prepared with care before it reaches you.
How do I track my order?
When your order ships, we'll provide tracking information by email when available.
If you have questions about your order or shipment, please contact carriebrockwellmusic@gmail.com.
I received a wrong or damaged product. What should I do?
We apologize if your order arrives damaged or contains an incorrect item. Please email carriebrockwellmusic@gmail.com within one week of receiving your order and include:
Your order number
Photos of the damaged or incorrect item
A brief description of the problem
We'll review the details and work with you to determine an appropriate resolution.
Returns & Refunds
What's your return policy?
If your order arrives damaged, defective, or incorrect, please contact us at carriebrockwellmusic@gmail.com so we can review the issue and help.
Do you offer refunds?
Refunds may be available for items that arrive damaged, defective, or incorrect, depending on the circumstances.
Please email carriebrockwellmusic@gmail.com with your order number and photos documenting the issue. We'll review your request and contact you with the next steps.
Can I exchange an item for a different size or color?
At this time, we do not offer exchanges for size or color preferences. We encourage you to review the sizing information and product details carefully before placing your order.
If an item arrives defective, damaged, or incorrectly labeled, please contact carriebrockwellmusic@gmail.com within one week of delivery. Include your order number and photos of the item so we can review the issue and determine an appropriate resolution.